🛍️ Refund & Return Policy – Fashion Department (Klaxico LLC)

Last Updated: May 2, 2025

At Klaxico LLC, your satisfaction is our top priority. We understand that buying clothing online can raise questions about fit, style, or quality. That’s why we’ve developed a clear, fair, and professional return and refund policy, aligned with global e-commerce standards and U.S. consumer protection laws.

📅 1. RETURN WINDOW

You have 15 calendar days from the delivery date to request a return or refund.

Important: If the shipment is marked as “delivered” by the carrier, the 15-day window begins from that status—even if you didn’t receive the package directly.

🧾 2. ELIGIBILITY REQUIREMENTS

To be eligible for a return or exchange, the item must:

  • Be new, unused, unwashed, and free of odors or stains
  • Have all original tags attached
  • Be returned in its original packaging (or equivalent)
  • Include proof of purchase or order number
  • Be shipped back within the return window

Items that do not meet these requirements will be rejected and no refund will be issued.

❌ 3. NON-RETURNABLE ITEMS

Due to hygiene, health, or customization reasons, we do not accept returns on:

  • Underwear, swimwear, socks, or tights
  • Customized or made-to-order items
  • Items marked as “Final Sale”
  • Gift cards or digital coupons
  • Items with visible wear, damage, or alterations

🔄 4. SIZE OR COLOR EXCHANGES

We do accept exchanges for size or color, provided that:

  • The requested item is in stock
  • The customer covers the return and reshipping costs (unless it was our error)

If the requested exchange is unavailable, you may choose a refund or store credit.

🚚 5. SHIPPING COSTS

  • If the return is due to our error (wrong, defective, or damaged item):
    👉 Klaxico will cover return shipping
  • If the return is for size, color, or personal preference:
    👉 Customer is responsible for return shipping

We strongly recommend using a tracked shipping method.

💰 6. REFUND PROCESS

Once we receive and inspect the returned item:

  • We will notify you via email of the approval or rejection
  • If approved, we’ll issue a refund to your original payment method
  • Refund processing may take 5–10 business days, depending on your bank or payment provider

Note: Original shipping fees are non-refundable unless the return was due to our error.

📦 7. HOW TO INITIATE A RETURN

  1. Email us at: support@klaxico.com
  2. Use subject line: “Return Request – Order #[Your Number]”
  3. Attach photos if the item is defective
  4. We’ll respond within 48 hours with return instructions and shipping address based on your country

🌍 8. INTERNATIONAL RETURNS

We accept returns from all countries. The customer is responsible for:

  • International return shipping costs
  • Any non-refundable customs duties or taxes
  • Meeting all conditions and timeframes outlined above

Refunds will be processed in U.S. Dollars (USD) based on the exchange rate at the time of refund.

📦 9. LOST OR UNDELIVERED ORDERS

If your order is marked as delivered but you didn’t receive it:

  • Contact us immediately
  • We will open an investigation with the carrier
  • If loss or misdelivery is confirmed, we’ll offer a full refund or free reshipment

🕒 10. ESTIMATED TIMELINES

  • Return request approval: 1–3 business days
  • Item inspection: 2–4 business days after receipt
  • Refund processing: 5–10 business days after approval

📬 11. CONTACT INFORMATION

If you have questions regarding this policy, contact us:

📧 Email: support@klaxico.com
🌐 Website: www.klaxico.com