Last Updated: May 2, 2025

Thank you for shopping with Klaxico LLC. We are committed to providing you with a fast, reliable, and transparent delivery experience. This policy outlines how we handle the processing, shipping, and delivery of your orders both within the United States and internationally.

📦 1. ORDER PROCESSING

  • All orders are processed within 1 to 2 business days after payment is confirmed.
  • Orders placed after 5:00 PM EST will be processed the following business day.
  • During peak periods (sales, holidays, or high-volume events), processing may take up to 3 business days.
  • Once processed, you’ll receive a confirmation email with your tracking number.

🚚 2. SHIPPING METHODS & ESTIMATED DELIVERY TIMES

DestinationShipping MethodEstimated Delivery Time
United StatesStandard4–8 business days
Canada & MexicoStandard7–12 business days
Latin AmericaStandard8–14 business days
EuropeStandard10–15 business days
Rest of the WorldStandard10–20 business days

These are estimated timeframes. Klaxico LLC is not responsible for delays caused by carriers, customs, or external events.

💸 3. SHIPPING COSTS

  • Shipping costs are calculated at checkout based on the destination, package weight, and selected method.
  • We may occasionally offer free shipping on specific regions or orders over a certain amount (check current promotions).
  • We do not charge any hidden fees or packaging surcharges.

🌍 4. INTERNATIONAL SHIPPING

  • We ship internationally to most countries worldwide.
  • Customers are responsible for any import taxes, customs duties, or local fees imposed by their country.
  • These fees are not included in the product or shipping price and must be paid by the recipient.

🔁 5. ADDRESS CHANGES

  • Once an order has been processed or shipped, we cannot modify the shipping address.
  • If you notice an error in your address, please contact us immediately at support@klaxico.com.

❌ 6. INVALID OR UNDELIVERABLE ADDRESSES

  • If a package is returned to us due to an invalid, incomplete, or refused address:
    • The customer is responsible for the reshipping costs.
    • Original shipping charges will not be refunded.
    • We can reship the package once a corrected address is confirmed and reshipping is paid.

📦 7. PACKAGES MARKED “DELIVERED”

  • If your package is marked as “Delivered” but you haven’t received it:
    1. Check your mailbox, front door, reception, or neighbors.
    2. Contact the shipping carrier (USPS, DHL, FedEx, etc.).
    3. Contact us within 72 hours at support@klaxico.com to start an investigation.
  • Klaxico LLC is not responsible for stolen or lost packages after the carrier marks them as delivered.

🔎 8. ORDER TRACKING

  • Once your order ships, you will receive a tracking number by email.
  • You can track your package via our website or directly through the carrier’s platform.
  • If you haven’t received your tracking number within 48 business hours, please contact us.

🛑 9. FORCE MAJEURE & UNFORESEEABLE DELAYS

Klaxico LLC is not responsible for delays caused by:

  • Severe weather conditions
  • Carrier disruptions or strikes
  • Customs inspections
  • Pandemics or health restrictions
  • Local or international holidays
  • Natural disasters or emergencies

📬 10. CONTACT US

For any shipping or delivery inquiries:

📧 Email: support@klaxico.com
🌐 Website: www.klaxico.com
🕒 Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM EST